Free Wi-Fi lands at Hartsfield-Jackson

Filed in Events, News by on June 6, 2014

After a month of frenzied work, Hartsfield-Jackson on May 29 joined a short list of the nation’s largest airports that offer their customers free Wi-Fi access. In just under 30 days, Airport information technology employees and contractors labored around the clock to install several hundred access points across the 6.8-million-square-foot terminal complex. This new infrastructure can accommodate 15,000 simultaneous users, a seven-fold increase from the previous Wi-Fi system.

WiFi banner“Free Wi-Fi has been a top priority for us and I’m pleased that we are now able to offer this important benefit to our customers,” said Mayor Kasim Reed, who held an onsite press conference to announce the upgrade. “At the world’s busiest and most efficient airport, we must continually look to meet and exceed the demands of our customers. Wi-Fi is no longer considered an amenity; it is a necessity for today’s travelers.”

“The lack of free Wi-Fi put our airport at a competitive disadvantage and it was the number one complaint we would receive from our customers,” said Aviation Interim General Manager Miguel Southwell at the same event. “Travelers now expect airports to offer free Wi-Fi and this initiative is a prime example of our constant mission to improve the customer experience.”

The total cost of the installation was $5.6 million and was approved by the Atlanta City Council. Before free Wi-Fi was available, customers had to pay $4.95 to go online.

“Providing free Wi-Fi in the world’s busiest airport is essential and will provide an improved level of convenience for our visitors,” said Michael Dogan, Interim Chief Information Officer for the City of Atlanta. “Free Wi-Fi has emerged as a necessary asset in today’s airports, and this announcement simply enhances one of the most important and highly utilized traveling amenities.”

After the upgrade, Wi-Fi access points can now accommodate 200 simultaneous connections – far more than the 15 to 18 connections available through the old system.

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