Hartsfield-Jackson launches automated passport control kiosks

Filed in News, Security by on May 15, 2014

APC KiosksGetting home from an international trip has become easier and quicker for some travelers at Hartsfield-Jackson, thanks to the 74 new Automated Passport Control (APC) kiosks in the federal inspection stations in Concourses E and F.

On May 15, ATL and U.S. Customs and Border Protection (CBP) officials unveiled the five-foot-tall, blue kiosks, which allow passengers to submit their declaration and biographic information electronically and reduce the time they spend with a CBP officer. The change is expected to result in up to a 40% decrease in wait times.

“We are excited to launch the Automated Passport Control system and are confident that travelers will be pleased with the faster processing speed through Customs,” said Airport Interim General Manager Miguel Southwell. “This new initiative is a critical element in improving overall customer service at the Airport and I’m thankful for the strong partnership we have with the Department of Homeland Security and the U.S. Customs and Border Protection Agency.”

The planning and implementation of the APC project at ATL was a joint effort by CBP, Delta Air Lines, TBI Airport Management and Hartsfield-Jackson. Currently, American, Canadian and international travelers with Electronic System for Travel Authorization (ESTA) approval will be allowed to use the new system.

Using the kiosks is easy. Eligible passengers proceed directly to a self-service APC kiosk in the passport control area. Passengers will be prompted to scan their passports, use the kiosk’s camera to take a photograph, answer simple biographic and flight information questions, and complete the standard Customs Declaration questions using the kiosk’s touch-screen. Passengers using APC no longer need to fill out a paper Customs Declaration form. The kiosk will give passengers a receipt that they will provide, along with their passports, to a CBP officer to finalize their inspection for entry into the U.S.

The APC program was launched in May 2013 at the CBP preclearance facility at Vancouver International Airport. Since the launch, the APC program has been expanded to Atlanta, Chicago O’Hare, Chicago Midway, Miami, John F. Kennedy, Dallas Fort Worth, Montreal, Toronto, Fort Lauderdale, Charlotte, Houston, Seattle and Orlando international airports.

CBP processed more than 4.6 million international arrivals at ATL during fiscal year 2013.

For more information on what to expect during a CBP admissions inspection, visit CBP’s travel website at www.cbp.gov/travel.

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